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Customer Service

CustomerService@api-pt.com

Submit orders, change existing orders, address updates, shipment questions, website assistance, and more.

Technical Support

TechSupport@api-pt.com

Off-schedule testing, reporting  and evaluation questions, instrument and sample troubleshooting, and more.

DataDirect

DataDirect@api-pt.com

DataDirect questions and assistance with using the laboratory information system (LIS) to transmit proficiency testing results directly to the API.

Price Estimate

PriceEstimate@api-pt.com

Request a product and price comparison against your current PT provider. Take the guess work out of product conversions and allow us to do it for you.

Billing Inquiries

AccountsReceivable@api-pt.com

Statement questions, invoice requests (existing orders only), credit memos, payment submissions, and more.

 

W-9
phone

Call Us:
800-333-0958

Monday thru Friday 

9:00am-4:00pm EST

(closed for lunch from 12pm-1pm) 

General Inquiries

Addresses.

Head Office

American Proficiency Institute
1159 Business Park Drive
Traverse City, MI 49686

Remittance Address (Clinical Accounts Only)

American Proficiency Institute
Department 9526
PO Box 30516
Lansing, MI 48909-8016